Privacy Policy

1. Introduction

Lumen Labs Philippines ("Lumen Labs," "we," "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our website, laboratory services, and customer portal.

2. Information we collect

Information you provide

• Account information: email, username, encrypted password
• Order information: test selections, payment method, shipping details, notes
• Communication data: messages, inquiries, and support requests

Information generated through our services

• Test results: analytical data from your submitted samples
• Order history: records of your transactions and reports

Automatically collected information

• Usage data: pages visited, time on site (privacy-respecting analytics only)
• IP address: for security purposes and immediately anonymized

3. How we use your information

We use your information to process and deliver test orders, generate encrypted reports, communicate about orders, improve services, and comply with legal obligations.

We do not use your information for marketing, sell it to third parties, or share with advertisers.

4. Data security

• Reports are delivered over TLS-encrypted channels (HTTPS web, secure email)
• Passwords are hashed using industry-standard algorithms
• Servers use TLS encryption for data in transit
• Data access restricted to authorized laboratory personnel
• Regular security audits

5. Data retention

We retain personal information and test results for two (2) years from the date of the last transaction unless earlier deletion is requested. Anonymized analytical data may be retained indefinitely for quality assurance.

6. Your rights

Under the Philippine Data Privacy Act (Republic Act No. 10173), you have the right to access, correct, delete (subject to legal retention), object to processing, and request portability of your data. Contact us at info@lumenlabs.ph to exercise these rights.

7. Cookies

We use only essential cookies. No tracking cookies, advertising cookies, or third-party analytics that track individual users.

8. Third-party services

We use third-party services for payment processing and email delivery. These services receive only the minimum information necessary.

9. International transfers

If located outside the Philippines, your data will be transferred to and processed in the Philippines.

10. Changes

We may update this Privacy Policy from time to time.

11. Contact

For privacy-related questions, contact our Data Protection Officer at info@lumenlabs.ph.